Key Tasks

  • Understand the types of change and implement an effective governance framework
  • Identify and support business priorities, ensuring the project is appropriately resourced and focused
  • Manage all programme change requests and ensure changes are incorporated with minimum impact to the project
  • Track and report on delivery of the project including costs, benefits and progress against plan
  • Track and monitor issues and risks, supporting resolution actions
  • Hold Project Managers accountable and escalate where necessary
  • Manage the provision of high quality, accurate, timely data to the Operations Director and business stakeholders
  • Support and provide commercial inputs to the Finance function
  • Provide secretariat services, including documentation preparation for the Board meetings and regular leadership off-site meetings
  • Develop and maintain generic project management standards, processes, templates and procedures
  • Support the setting up of individual project processes, procedures and tools
  • Ensure the completeness and regular maintenance of project plans including an up-to-date repository of projects
  • Managing interfaces between projects to ensure accurate and appropriate communication of the projects activities
  • Ensuring Project Review Boards and Steering committees are coordinated and supported
  • Set up and administration of project change control and risk management processes
  • Set up and administration of resource capacity planning and tracking to help understand resource availability
  • Contributing to reviews and audits of the management of projects and programmes to ensure conformance to organisation standards
  • Recruiting and managing appropriate PMO resources to meet the needs of the PMO, including line management responsibilities
  • Coordinating regular departmental demonstrations to communicate programme progress to the wider teams
  • Rolling out improvement activities and or training as appropriate

Qualifications and Experience

  • Holds PMO Accreditations from such organisation as Prince2, PMI, APM, PMO Learning
  • Understands project management fundamentals and business management systems
  • Able to lead by example with a thorough understanding of how the PMO team assists the organisation
  • Proficient and can advise others in project management methods, principles, techniques and tools.
  • Proven understanding of financial management pertaining to programmes and projects
  • Strong PMO management experience from a Telecommunications environment
  • Excellent stakeholder management skills
  • Experience liaising with business partners and 3rd party suppliers
  • Process orientated, an organiser with strong planning ability and attention to detail
  • A team player with a strong desire to achieve excellence
  • Personal drive to achieve significant change in relatively short periods of time
  • Excellent communication and presentation skills, written and verbal
  • Business and political awareness
  • Advanced Excel and PowerPoint skills